Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you (“you”, the “Customer”) and [Legal entity] operating as QuelpAI (“QuelpAI”, “we”, “us”). They govern your access to and use of the QuelpAI website, dashboard, chat widget, APIs, and related services (together, the “Service”). By creating an account, embedding the widget, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

• Service — the QuelpAI dashboard, embeddable chat widget, AI agent, APIs, and websites.
• Customer — the business or individual that holds a QuelpAI account.
• End User — a visitor who interacts with the chat widget on a Customer’s website.
• Customer Content — website content, knowledge, facts, brand assets, and configuration you provide or that we crawl at your direction.
• Lead Data — information the agent captures from End Users (e.g. name, email, company, phone, messages, meeting bookings).

• You must provide accurate account information and keep it up to date.
• You may sign up with an email and password or with Google. You are responsible for all activity under your account and for keeping your credentials secure.
• One account is tied to one email address. You must be at least 18 years old (or the age of majority in your jurisdiction) to hold an account.
• Workspaces may have multiple members with different roles; the workspace owner is responsible for managing member access.

• QuelpAI offers a free plan and paid subscription plans. Plan limits (such as conversations, sites, or seats) are described at the point of purchase and in the dashboard.
• Payments — paid plans are billed through our payment processor, Stripe. We do not store your full card details; those are handled by Stripe under their terms.
• Renewal — subscriptions renew automatically each billing period (monthly or yearly) until cancelled. You can cancel anytime from the billing area; cancellation takes effect at the end of the current period.
• Taxes — fees are exclusive of taxes; you are responsible for any applicable taxes.
• Refunds — except where required by law, fees are non-refundable. [Adjust to your refund policy.]
• We may change plans and pricing on reasonable notice; changes apply from your next billing period.

You agree not to, and not to allow anyone to:

• use the Service for anything unlawful, deceptive, harmful, or infringing;
• deploy the widget on sites offering illegal goods/services, or to solicit sensitive data (e.g. payment card numbers, government IDs, health data) through the chat;
• attempt to reverse engineer, resell, or circumvent limits of the Service, or probe its security without authorization;
• upload malware, or use the Service to send spam or content you have no right to use;
• overload the Service or use it to build a competing product.

We may suspend or limit access to protect the Service or other customers, or where we reasonably believe these Terms are being violated.

• You retain ownership of your Customer Content and Lead Data. You grant us a limited licence to host, process, and use it to provide and improve the Service.
• You are responsible for the accuracy of the content and facts you give the agent to answer from. The agent answers from what you provide.
• Privacy & consent — for data collected from your End Users through the widget, you are the controller and we act as your processor. You must have a lawful basis to collect it, post your own privacy notice, and obtain any consents required in your users’ regions (e.g. cookie/chat consent).
• You must not use the Service to collect special-category personal data through the chat unless you have a valid legal basis to do so.

QuelpAI uses artificial intelligence to generate responses, score intent, and draft messages. AI output can be inaccurate, incomplete, or unexpected. It is provided to assist, not to replace human judgement.

• You are responsible for reviewing agent behaviour and the facts it is given, and for any messages sent or actions taken on your behalf.
• AI output is not professional advice (legal, financial, medical, or otherwise).
• We do not guarantee any specific result, number of leads, conversions, or revenue. Examples and estimates (including any ROI calculator) are illustrative only.

• We own the Service, including its software, models integration, design, and brand. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
• You own your Customer Content and Lead Data, subject to the licence in Section 6.
• If you send us feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.

The Service integrates with third-party tools you choose to connect — for example Slack, Zapier, HubSpot, Google Sheets, Zoho CRM, and custom webhooks — and relies on sub-processors to operate (see our Privacy Policy). When you connect an integration, you authorize us to exchange the relevant data with it, and your use of that third party is governed by its own terms and privacy policy. We are not responsible for third-party services.

• These Terms apply while you use the Service. You may stop and delete your account at any time.
• We may suspend or terminate access for breach of these Terms, non-payment, or risk to the Service.
• On termination, your right to use the Service ends. We will delete or return your data in line with our Privacy Policy and applicable law; some records may be retained where required.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate.

To the maximum extent permitted by law, QuelpAI and its suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to the Service will not exceed the greater of the amounts you paid to us in the twelve (12) months before the event giving rise to the claim, or USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold QuelpAI harmless from claims, damages, and costs (including reasonable legal fees) arising from your Customer Content, your use of the Service, your collection or handling of End User data, or your breach of these Terms.

We may update the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example by email or in the dashboard). Continued use after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of [Jurisdiction], without regard to conflict-of-law rules. The courts of [Jurisdiction] will have exclusive jurisdiction over any disputes, except where mandatory local law provides otherwise.

Questions about these Terms? Email us at hello@quelpai.com. Legal entity: [Legal entity], [Company address].